Strategy 5: Grow IT capacity, services and partnerships
Grow the IT capacity, services, and partnerships that further UNM’s ability to support UNM’s mission and lead innovation
The Rationale for this Strategy
- Integrated data and better decision making
- Better use of resources throughout UNM and the State
- Provide opportunities to stimulate economic development within the state
- Effective application of IT
- Alignment of IT services with University and State strategic initiatives
Link to UNM's Mission and EVP's Areas of Strategic Focus
- At the University, we value excellence in our people, in our programs, in our facilities. We have a responsibility to encourage and develop excellence among our faculty, staff and students. We are committed to be leaders.
- Integrity and ethical, professional behavior by all individuals associated with UNM are essential in order for students, faculty, staff and the public to have trust in the University.
Definition of Success
- A vital climate of academic excellence that actively engages all elements of our community in an exciting intellectual, social, and cultural life
- A high level of quality education
- Easy access to distance education, web-based instruction, and storefront classrooms
- National stature of UNM's professional programs
- Improved K-12 education
- Improve health status of New Mexicans
- Increased economic development
- Service-mindedness culture
- An environment that cultivates and supports activities of national and global distinction and impact
- Increased funding from and number of grants/contracts
- State-of-the-art computing, communications, and information technology across the University, including branch campuses
- Effective management systems and academic and student support functions such as:
- Streamlined approval processes
- Elimination of duplication of services
- Increased coordination and collaboration
- Improved management and information systems campus-wide
Conditions Necessary to Achieve Success
- EVP and legislative support
- Funding secured for ongoing operations
- Culture of cooperation and collaboration
- Convergence
- Comprehensive campus wide planning to provide enterprise solutions for all constituents
Strategy Owner
Paula Loendorf (ITS Campus Voice Services)
Strategy Implementation Team Members
Dave Groth (HS Library and Informatics Ctr)
David McGuire (ITS Computing Services)
Gary Bauerschmidt (ITS Computing Services)
Johann van Reenen (University Libraries)
John McIver (VP Resrch & Econ Devlpmnt VPRED)
Kevin Wiley (HS Library and Informatics Ctr)
Louella Romero Phillips (ITS Computing Services)
Louis (Office of the CIO)
Brian Menapace (Is-Sys/Dvlpmt & Admin App)
Moira Gerety (ITS Computing Services)
Starlyn Brown (ITS Computing Services)
Strategic Initiatives
| Initiative | Description | Owner | |
| 5A | Improve the IT customer experience and satisfaction by improving service processes | Identify leadership, improve internal processes and procedures to support service commitments. Reorganize work groups and workflow to deliver improved support according to mutually negotiated agreements for service.... | Paula Loendorf (ITS Campus Voice Services) |
| 5B | Leverage infrastructure investments in ITS to maximize return | Complete LINK by 7/07 in budget. Collaborate with EOD to develop training tools. Drive annual reviews of Banner processes. Engage with other Banner users to set future direction for the product. Identify data stewards and consumers to determine information requirements in reporting. Identify and cur... | Moira Gerety (ITS Computing Services) |
| 5C | Develop state-wide collaborative partnerships to leverage/safeguard assets and provide community services | Develop and expand the physical IT infrastructure master plan to be in alignment with PPD's Master Plan. Participate in development of state-wide networking. Collaborate with other entitites on business continuity, disaster avoidance, and recovery. Eveolve programs and capitalize on capacity suc... | Moira Gerety (ITS Computing Services) |
Measures of Success
- Customer satisfaction
- Increased productivity
- Reduction of cost across the state for hosted services
- Implementation of lead time reduced