sidebar2

Vision and Mission for UNM IT - Guiding Principles / Core Processes


Vision for IT

We envision a future in which UNM's dynamic learning communities have limitless access to individualized information, unfettered by technology and distance. Therefore:

  • Students, faculty and staff flourish in an environment where ideas are spontaneously created and knowledge is shared, enriching the academic experience.
  • Economic development is substantially improved by a competitive workforce that effectively accesses and applies information to meet the challenges of a rapidly evolving world.

This information-enabled culture establishes New Mexico as a leader for innovation and life-long learning that enhances the overall quality of life.

Mission of IT

To provide an integrated information technology environment that advances the core missions of the University of New Mexico - education, research, and public service - as well as the operational processes that support these missions.

Guiding Principles for Decision-making and Action

  1. Support UNM's goals and values.
  2. Ensure privacy and security.
  3. Coordinate IT planning and communication.
    • Engage members of the UNM community in dialogue related to IT issues.
    • Maximize resources through partnerships.
    • Link decisions to UNM’s priorities and funding.
    • Leverage the knowledge and expertise of UNM IT Units to create solutions.
    • Use data for decision-making.
  4. Ensure Sustainability.
    • Practice life-cycle planning.
    • Think UNM-wide before thinking department specific.
    • Standardize to enable innovation and interoperability.
    • Proactively manage change.
    • Practice organizational learning through evaluation and feedback.

Core IT Processes Across Campus (voice, video and data)

  1. Manage IT Resources
    1. Managing lifecycles of shared resources (e.g. shared content, collaborative tools & databases, all applications)
    2. Business continuity and disaster planning
    3. Backup & recovery
    4. Ensuring daily operations
    5. System monitoring
    6. Capacity planning
    7. System & software integration
  2. IT Architectures
    1. Access to remote systems
    2. Develop and promote IT standards
    3. Research & development for IT
  3. User Support
    1. Troubleshooting
    2. Promote awareness of IT issues
    3. Consulting
    4. Developing new solutions for customers
    5. IT business analysis
    6. Training
    7. Support for educational technology (e.g. distance education, classrooms etc.)
    8. Business services

Areas of Strategic Focus

Strategies were created to address the following mission-critical areas of UNM IT support:

  • Relationships
  • Marketing and Communications
  • Coordination
  • Learning technologies
  • Business Technologies
  • Research Technologies
  • Clinical Technologies
  • Emerging Technologies (i.e. convergence)
  • Public Service Technologies
  • Scholarly Technologies
  • Planning and Decision-making Processes
  • Business Processes and Coordination
  • Competency and Training
  • Funding
  • Space
  • Architecture
  • Standards

Creating Alignment of Strategic Plan Elements to Achieve the Vision

The figure below illustrates how the elements of the IT Strategic Plan are aligned to achieve the vision for IT at UNM. The Strategies, in the aggregate, are broad and far-reaching, touching on many areas of strategic opportunity that have been identified. Additionally, the strategies help to focus and give meaning to the coordinated IT endeavors of the University. Decisions related to Strategies and Activities are consistent with the Guiding Principles, aligned with the Mission, and aimed at achieving the Vision.

image